Payment, Shipping, and other Information

PLEASE READ OUR FAQ AS WELL

At the moment, the most popular question is “Why do you have two shopping carts?”.

We’ve created two different websites: one for sci-fi and one for fantasy to make it easier for you to find what you’re looking for among the thousands of products we sell.

Unfortunately, the shopping carts cannot be connected, so if you want to purchase items from both sites, you will need to place two separate orders. We apologize for any inconvenience this may cause.

However, if you would like to receive both orders in one package, please let us know after placing your orders. We will refund any extra shipping charges and make sure our packaging team sends them together.

Payment:

Except for the new US tariffs for Ukraine, we don’t collect any taxes or fees on your behalf, so you may pay the customs fees according to the law of your country while collecting the package.

Returns:

We don’t accept returns at the moment.

Handling:

Resin-cast miniatures are usually shipped within 14 business days of receiving payment.
3D-printed miniatures – within 5 days of receiving payment.
However, handling times could take longer sometimes (because of big sales, missile strikes on our energy infrastructure, etc.).

Shipping:

Please pay attention! Shipping is from Ukraine (outside the EU and US)

Except for the new US tariffs for Ukraine, we don’t collect any taxes or fees on your behalf, so you may pay the customs fees according to the law of your country while collecting the package.

Please provide us with the correct shipping address, your full name, and the phone number when you make your order. If you provide us with the wrong shipping address, reshipping will be at your expense! Thank you for understanding!

  • We provide combined international traceable airmail shipping.
  • We ship worldwide, but some countries are temporarily or permanently banned.
  • Free shipping is available for orders larger than 300 USD.

Postage and shipping could take much more time (14-60 days) during the war in Ukraine.

Here is the newest statistics for actual delivery time by country

Ukraine has a rough time with logistics because of the constant terrorist attacks from russia, so packages are going to Poland by land before taking off to the rest of the world.

Tracking information should be available within 3-5 days after shipping.

You can track it here https://www.aftership.com/ or here https://www.17track.net/

Please be aware that available tracking information is little to none while the package is in transit between Ukraine and your country.

About miniatures:

All products and content offered through this website – including but not limited to digital files (STL, OBJ, ZIP, or otherwise), printed models, conversion kits, artworks, packaging designs, and promotional materials – are original creations of independent artists and designers.

These products are not intended or marketed as compatible with any existing tabletop game, wargame, model line, or ruleset, and should not be described or promoted as such.

All third-party trademarks, logos, names, and copyrights mentioned or referenced remain the exclusive property of their respective owners. Any similarity to existing designs or concepts is purely coincidental or for descriptive purposes only.

Some are sculpted exclusively for this web store.

Miniatures are made from high-quality polyurethane resin by experienced resin casters or 3D-printed with the best 14k printers and resins on the market.

Contacts:

Please feel free to contact us!

email: wargaming.space@gmail.com

P.S. We do not ship orders and do not respond to emails during weekends – we are a small company with few people who needs to have a rest too 🙂